Terms of Service

1Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and RST Global Private Limited ("RST Global", "we", "us", or "our"), a company incorporated under the laws of India, with respect to your use of the Shield platform, including the Shield mobile application, web dashboard, DNS filtering services, and any related software or features (collectively, the "Service").

By accessing or using the Service in any way — including creating an account, installing the Shield app, or configuring DNS settings — you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of an organisation such as an Internet Service Provider (ISP) or school, you represent that you have the authority to bind that organisation to these Terms.

2Description of Service

Shield is a family internet protection platform that enables parents and guardians to manage and safeguard their children's online experience. The Service currently includes the following features:

• DNS Filtering: Blocks access to websites and online content in categories such as adult content, gambling, violence, phishing, and malware, using DNS-over-HTTPS (DoH) technology. Filtering applies on any network — home WiFi, school WiFi, and mobile 4G/5G data.
• Parental Controls: Content category blocking, custom allow/block lists, internet schedule enforcement (e.g. no internet during school hours or after bedtime), and per-device screen time budgets.
• Location Tracking: Real-time GPS location sharing for enrolled child devices, location history, and geofence alerts that notify parents when a child enters or leaves a designated area.
• Alerts & Notifications: Push notifications and optional messaging-app alerts (WhatsApp, Telegram) for key events such as blocked site attempts, geofence breaches, and SOS requests from a child.
• Rewards System: A points-based incentive system allowing parents to assign tasks to children and reward compliance with screen time or other privileges.
• Analytics & Reporting: Summaries of browsing activity categories, time-online trends, and weekly digest emails.
• ISP & Multi-Tenant Deployment: White-label deployment for Internet Service Providers and enterprises to offer Shield as a managed service to their customers.

We reserve the right to modify, enhance, or discontinue any feature of the Service at any time with reasonable notice where practicable.

3Account Registration & Eligibility

Age requirement: You must be at least 18 years of age to create a parent, guardian, or administrator account on Shield. By registering, you represent and warrant that you are 18 years of age or older.

Accurate information: You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. Providing false information may result in immediate suspension or termination of your account.

Account security: You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@rstglobal.in if you suspect any unauthorised use of your account.

One account per household: A single parent account may manage multiple child profiles and devices. Sharing of parent account credentials with other adults who are not co-guardians of the enrolled children is not permitted.

ISP/Enterprise accounts: Organisations registering as Internet Service Providers or enterprises must provide valid business details. A designated administrator is responsible for compliance with these Terms across all sub-accounts provisioned under the organisation's tenant.

4Acceptable Use

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. The following actions are strictly prohibited:

• Using the Service for any illegal activity or in violation of any applicable Indian or international law or regulation.
• Attempting to circumvent, disable, or bypass any safety feature, DNS filtering rule, or access control implemented by Shield.
• Using the Service to monitor, track, or control any individual without their knowledge or consent, except as expressly permitted for enrolled minor children under the supervision of their parent or legal guardian.
• Reverse-engineering, decompiling, or attempting to extract the source code of the Shield application or backend systems.
• Attempting to gain unauthorised access to the Shield infrastructure, databases, or other users' accounts.
• Using the Service to transmit malware, spam, or any other harmful or disruptive content.
• Reselling or sublicensing access to the Service without a written ISP or reseller agreement with RST Global.
• Using automated tools, bots, or scripts to interact with the Service in a way that places undue load on our systems.

Violation of this Acceptable Use Policy may result in immediate suspension or permanent termination of your account, without refund, and may be reported to the appropriate authorities where required by law.

5Children's Accounts

Shield is designed as a tool for parents and guardians to protect and manage their minor children's internet access. Child profiles and child device accounts are created by, and operate under the authority of, a registered parent or guardian account.

Parental responsibility: By creating a child profile, you confirm that you are the parent or legal guardian of that child and that you have the legal right to monitor their online activity and location. You take full responsibility for all data collected through child profiles associated with your account.

Transparency with children: We strongly encourage parents and guardians to be open with their children about the use of Shield. Age-appropriate transparency about internet filters, location sharing, and screen time rules promotes trust and digital literacy.

Data minimisation for children: We collect only the data necessary to provide the Service for child profiles. We do not use child data for advertising, profiling, or any purpose other than delivering and improving the parental control features. Please refer to our Privacy Policy for details.

No direct accounts for minors: Children under the age of 18 may not independently register for a Shield account. All access by minors is through child profiles administered by a parent or guardian.

6Subscription & Billing

Free tier: Shield offers a free plan with core DNS filtering features. The features included in the free plan may change over time and are described on our pricing page.

Paid plans: Premium features are available through paid subscription plans billed monthly or annually. Prices are displayed in Indian Rupees (INR) inclusive of applicable taxes unless otherwise stated. ISP and enterprise plans are priced separately based on the number of managed customers.

Payment processing: All payments are processed securely through Stripe. By providing payment details, you authorise RST Global to charge your selected payment method on a recurring basis in accordance with your chosen plan. We do not store your full card details on our servers.

Renewals: Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You will receive a reminder email before each renewal.

Cancellation: You may cancel your subscription at any time from the Shield dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date. No partial-period refunds are issued unless required by applicable law.

Refunds: If you believe you have been charged in error, please contact us at legal@rstglobal.in within 14 days of the charge. We review refund requests on a case-by-case basis.

Price changes: We may update subscription prices with at least 30 days' notice before the change takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Taxes: You are responsible for all applicable taxes. Where required by law, RST Global will collect GST or other taxes at the point of payment.

7Privacy & Data

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data and the data of enrolled child profiles. The Privacy Policy is available at shield.rstglobal.in/privacy.html.

Key points:

• We do not sell your personal data or your children's data to third parties.
• DNS query logs are used solely to enforce filtering rules and provide activity summaries. We do not build browsing profiles for advertising purposes.
• Location data is stored securely and accessible only to the parent/guardian account holder and authorised RST Global personnel for support purposes.
• You may request deletion of your account and associated data at any time by contacting legal@rstglobal.in.

8Limitation of Liability

No guarantee of complete filtering: While Shield employs robust DNS filtering and content categorisation, no internet filtering technology is 100% effective. We do not warrant that all harmful content will be blocked or that all permitted content will be accessible at all times. The Service is a tool to assist parents — it does not replace parental supervision.

"As is" basis: The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability.

Cap on liability: To the maximum extent permitted by applicable law, RST Global's total cumulative liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to RST Global in the twelve (12) months immediately preceding the event giving rise to the claim, or INR 1,000, whichever is greater.

Exclusion of consequential damages: RST Global shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or harm arising from a child's access to inappropriate content, even if we have been advised of the possibility of such damages.

Indemnification: You agree to indemnify and hold harmless RST Global, its directors, employees, and agents from any claims, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

9Termination

By you: You may close your account at any time from the Shield dashboard or by contacting us. Closing your account will delete all associated child profiles and device configurations. Data deletion timelines are described in our Privacy Policy.

By us: RST Global reserves the right to suspend or terminate your account and access to the Service, with or without notice, if:

• You materially breach these Terms and fail to remedy the breach within 7 days of written notice.
• We are required to do so by law or court order.
• We reasonably believe continued access poses a risk to the security or integrity of the Service.
• Your subscription payment remains unpaid after a reasonable grace period.

On termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination — including limitations of liability, indemnification, and governing law — will continue to apply.

10Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification email to the address associated with your account at least 14 days before the changes take effect (for material changes).
• Display a prominent notice within the Shield dashboard or app.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and close your account before the effective date.

11Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The Information Technology Act, 2000 (and its amendments), the Digital Personal Data Protection Act, 2023, and other applicable Indian legislation govern the use of the Service.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the competent courts located in Bangalore, Karnataka, India.

12Contact Us

If you have questions about these Terms, need to report a concern, or wish to make a data-related request, please contact us: